Table of Content
Terrible experience in trying to return a table. Without exaggeration, made 7 calls to get the return picked one. Kept being ordered, nothing happened. Still in the process of getting this returned.
I paid £32.99 and expected the the item of clothing to last many years as previous items have. The item is not fit for purpose. I purchased it just over a month ago.
ZARA Live Chat Support
Called again after a week of not receiving anything. Now it was up to the delivery person according to Zara. Something that I, as a customer, have little recourse to. They would investigate and if the product could not be found they would refund me . I would receive another email about this. Both items still had a price tag, with one of the products having a price that was lower than I paid myself.
However, sometimes the quality doesn't reflect the price. I had to return a rug I bought as it was fraying within a few days, even though it was a pricey rug. Easy to purchase online or in store. Easy delivery and returns options.
Ratings and Reviews
Ultimately, as a customer, you are in between and, in addition to losing a lot of time, you also lose confidence in a company like Zara Home. "The items are being shipped from outside the country, once the shipment is here the order will be packed and delivered." ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Companies can ask for reviews via automatic invitations.
The delivery took around 10 days. However, the desk arrived with one stand screwed in the entirely wrong way round - so assembly was impossible. Took over 30 days to receive a refund here.
ZARA Call Center Support
They told me they can’t get in touch with them either that they are the worst and the drive horrible. Do not purchase anything for delivery. Received a kid jacket on Tuesday night, my son wore it on Wednesday. Zipper broken on same day within 12 hours. How can the quality be this bad?
Worst costumer service I have ever experienced in my life. Zara advises me to send in my discoloured pants 4 weeks ago and I was promised a refund. 4 weeks have passed and I have called multiply times in regards to some sort that of store credit refund... They have all been unhelpful and rude, and threatened to close my case.
Zara.comcustomer service contacts
If you wait for a while, after installation is complete you will be able to access your account directly from here. A message will be sent to your email address containing login details, right after your account is installed. Zara.com - Online sales of women's and men's fashion clothing and accessories.
Waited 10 days and no delivery. Can’t contact the delivery company and Zara home tells me they can’t help. Absolutely terrible customer service. I drove to the delivery store and it turns out they don’t have anything to do with the delivery person.
I am missing parcels and the money has left my account. This is pure robbery and I will be seeking legal action. I am unable to get the chat box to understand that an item was not delivered. Just trying to get my item delivered.
Alternatively, you can use their knowledge base if you prefer self-service support. Their chat box is impossible and I can not get them to understand that I have a missing item. Zara Home has a consumer rating of 4.22 stars from 18 reviews indicating that most customers are generally satisfied with their purchases. Zara Home ranks 77th among Home Decor sites.
I was scared by a sales representative who was going to throw towards me summer sleepers with a sharp heels. I came to this store with my friends and wanted to buy the sleepers from a new collection. Unfortunately, I forgot my glasses and couldn’t read a price tag with a small numbers. I dropped these sleepers and wanted to find my friends who were trying on their clothes at the fitting room. However, the sales representative was running after me threatening that she would throw these sleepers in me. A music was too loud at the store and I couldn’t even figure out what had happened.
Specially, in my mature age, I could not even see properly. They told me how agrresive and rude was this worker. I had asked this sales representative for the price of these sleepers but she refused to tell me that.
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